Parking Policy and Procedures

Upon your arrival at the service center you will need to check in with the receptionist and obtain two parking passes. One pass for your coach and one pass for your tow vehicle. You will need to place these passes so that they are clearly visible on the passenger side window of each vehicle during your entire stay here at the Monaco Coach Corporation Service Center.

It is important that you remember even though we are giving you parking passes for the campground all the parking here at the service center is first come, first serve. There is no assigned parking and your spot may change from day to day. There will not be any saving of spots. All tow vehicles must be removed from the campground upon completion of your write up on your appointment date. Any day after that you should have your tow vehicle removed from the campground at the beginning of the scheduled work day, the schedule is as follows; Monday through Thursday 6:30 a.m. until 3:30 p.m. and Friday 6:30 a.m. until 3:00 p.m. Parking for tow vehicles is North of the service center customer lounge.

Coach parking is limited, so we would appreciate arrival no more than one day prior to your scheduled appointment. Due to city regulations, no coach parking is allowed on the street. In addition, guns and weapons of any nature are not permitted in the building at anytime, and must be removed from your motorhome before service will be performed. If you do not have a tow vehicle to secure your weapon in, please let your service writer know and we can secure your weapon safely for you.

After your check out has been completed, your service writer will remove your parking passes and replace them with a red parking pass. This pass will enable you to stay parked in the campground until 12:00 noon on the following day. At that time we would ask that you vacate from the campground to make room for coaches arriving for their scheduled appointments.

If you should have any questions regarding this policy feel free to ask. We are trying to keep the traffic flow as organized as possible. If you have any suggestions please let us know. Thank you for your help and cooperation.

Directions to Elkhart, Indiana Service Department

Coming from 31 North/South:
Look for US Bypass 20 East. Take this to the St. Rd. 19 North Exit. At the fourth stoplight turn right (Hively Ave.) The Service Department will be on the right.

Traveling on Indiana Toll Road (80/90):
Exit at #92. Take St. Rd. 19 (cassopolis St.) South, follow St. Rd. 19 signs approximately 6 miles to Hively Ave. Turn Left on Hively, Service Department will be on the right.

Welcome to Monaco Coach Corporation Service Center
A few helpful things to better serve you, our customers.

In an effort to expedite your repairs and shorten your length of stay, your assigned Service Writer will begin sign in at 6:30 a.m. on the day of your appointment. Please see the receptionist to receive your name badge and coach tag between 6:30 and 6:45 a.m.

Your cooperation and promptness is greatly appreciated.

Due to the fact that we have scheduled to accommodate as many customers as possible, unless it is an emergency issue, we cannot allow any additions to the work orders after the initial write-up. Please do not ask us to make any exceptions, we do not like to say no.

Please park your car with your coach when it is in a hook-up. Do not block parking spaces with tow vehicles while unit is in for repairs. Parking places change each day. Monaco Coach Corporation assumes no responsibility for the assigning of parking places.

We have pagers available if you would like to spend the day shopping, sight-seeing, etc. This will enable your service writer to get in contact with you if any questions or concerns might arise during your absence. Please see the receptionist to sign one out.

Although pets are welcome at the Elkhart service facility, we ask that all "pet messes" are picked up. Pets are allowed in the lounge area, however, they must be leashed and on the floor at all times.

We will be out to pick up units at approximately 6:45 a.m. Monday through Friday , unless we specifically ask to do something different.

Units will be pulled out at the end of each shift each evening, usually between 4:00 p.m.-4:30 p.m. on Monday and 3:00 p.m.-3:30 p.m. on Tuesday through Friday. We will advise you if it will be any later than this. Please keep in mind that there may be some "work in process", and it will not be completed or signed off. However, do not hesitate to come to us with any concerns about a repair.

Updates will be given by your service writer daily to give you a report on the progress of your coach. If you leave for the day, we can update you at 2:30 p.m. on Monday through Friday if you have returned by then.

Any communications about coach repairs need to go through a service writer please. Techs can only do what is written on a work order. Our shop is open to customers at all times while repairs are being performed.

Factory tours are at 10:00 a.m. and 2:00 p.m. at the Wakarusa plant. Please be there a few minutes early.

If you are dropping your coach off for repairs and will not be staying in it at night, we ask that you remove all food items from the refrigerator. We are not responsible for food spoilage.

If you are scheduled for any repairs that will require the compartments or cabinets to be emptied, we will provide you with boxes to do this yourself. We don't want to be responsible for any damage that may occur during the packing and unpacking process.